Privacy Policy

1. Introduction

NAVYAAI PRIVATE LIMITED ("NavyaAI", "we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website navyaai.com and use our services.

This policy is in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is prepared in anticipation of the Digital Personal Data Protection Act, 2023 (DPDPA).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Company name and business information
• Communication preferences
• Information provided during consultation bookings via Cal.com
• Any other information you voluntarily provide to us

2.2 Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Date and time of visits

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and consultation requests
• To communicate with you about our services, updates, and promotional offers
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To comply with legal obligations and protect our legal rights
• To detect, prevent, and address technical issues or fraudulent activities

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interest: For business operations and service improvements
• Legal Compliance: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party service providers who assist in operating our website and services (e.g., Cal.com for appointment scheduling, hosting providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, sale, or acquisition of all or a portion of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement reasonable security practices and procedures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using SSL/TLS
• Secure servers and infrastructure
• Access controls and authentication mechanisms
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under applicable Indian data protection laws, you have the following rights:

• Right to Access: Request access to your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Withdraw Consent: Withdraw your consent at any time
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for certain purposes

To exercise any of these rights, please contact us using the details provided in Section 12.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how visitors interact with our website
• Preference Cookies: To remember your preferences and settings

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (such as our product websites: Finbot, LexHelm, Sinthora, and external services like Cal.com). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Contact Information & Grievance Officer

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer:

We will respond to your request within 30 days of receipt.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Andhra Pradesh, India.

15. Consent

By using our website and services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.